If, like most people, you conduct business on the telephone, you realize how challenging it is to pick up on meaning and nuance effectively. You can improve with effort.
Try these 8 strategies to improve your listening effectiveness on the phone. (more…)
The previous blog illustrated that our own needs to be heard and to be acknowledged often prevent us from truly listening. Here, we show how self- awareness and self-management can improve your ability to listen and raise your emotional intelligence. (more…)
Given that we have had an entire lifetime to develop our listening skills, why is it that many of us are such poor listeners? One thing is very clear: while we have had formal training on how to read, write and communicate, most of us have had no formal training on how to listen.
Why is listening so hard? (more…)
There is an old Chinese proverb that says, “To listen well is as powerful a means of influence as to talk well, and is as essential to all true conversation.” How true are your conversations? Are you listening or are you focusing on what you have to say? (more…)
The final phase of the mentoring cycle, coming to closure, offers a wonderful opportunity to reflect on learning, raise the bar on future performance and celebrate success.
Mentoring partnerships that complete their learning goals and those that do not, both benefit from a positive closure experience. How mentors and mentees seek to move on is often as important as the lessons they have learned in the relationship. (more…)
No matter how well you articulate mentoring goals, define the process and celebrate milestones, finding the path- the rhythm- of a mentoring relationship takes time. This is why enabling, the third phase, takes the longest to complete.
Mentoring unfolds in many different ways. While some relationships just seem to flow, others meander. What makes the difference? (more…)
People often underestimate the importance of the the second phase of the mentoring cycle, negotiating. Mentoring partners who have known each other a while or share a power/status differential in the relationship are most apt to skip this phase. Often, as a result, mentoring partners end up disappointed that the relationship doesn’t work out as anticipated. (more…)
Getting your relationship started on the right foot is important to the success of your mentoring relationship. It requires that you make time to prepare yourself and to engage in a mentoring conversation that focuses on preparing the relationship. (more…)
Tina, the marketing manager of a large manufacturing company, ran a department plagued by employee complaints and excessive turnover. (more…)
We want others to be worthy of our trust and become resentful when, by their actions or lack thereof, they breach our trust. We then expect them to repair the relationship. When we don’t see them making an effort to do so, we become even more disillusioned. (more…)
